MISSION SUPPORT
Let’s get you back on the launchpad.
Quick answers for launches, purchases, progress, and everything in between.
A launch is not responding
Return to the Launch tab, choose the mission again, and start a new countdown. If controls remain unresponsive, fully close and reopen Orbit Mission.
Restore a purchase
Open Settings behind the grown-up gate and choose Restore Purchases while signed in with the Apple Account that made the purchase.
Progress or settings changed
Mission stars, rocket choices, and settings are stored on the device. Reinstalling the app or clearing device data may remove local progress.
Still need help?
Tell us your device model, iOS version, and what happened. Please do not include passwords, payment details, or other sensitive information.
Email support